Privacy Policy

Last updated: March 2026

Who We Are

RB Computing Inc. ("we", "us", "our") operates the websites rbcomputing.com and shoprbc.com. Our registered business address is 106-235 Menten Place, Ottawa, Ontario. We can be reached at sales@shoprbc.com or by phone at 613-829-9994.

Information We Collect

We may collect the following types of personal information when you interact with our websites, visit our service centre, or communicate with us:

• Contact information: name, email address, phone number, mailing address
• Service information: details about your computer or device when you bring it in for repair or service
• Order information: purchase history, shipping details, and payment information (processed securely through our payment providers)
• Website usage data: pages visited, browser type, IP address, and cookies (see Cookies section below)
• Communication records: emails, phone call notes, and support ticket history

How We Use Your Information

We use your personal information to:

• Process and fulfill orders placed through shopRBC.com
• Provide depot service, repairs, and technical support
• Respond to inquiries and quote requests
• Send order confirmations, shipping updates, and service notifications
• Send promotional newsletters and sales announcements (only if you have opted in)
• Improve our websites and services
• Comply with legal obligations

How We Protect Your Information

We take the security of your personal information seriously. We use industry-standard security measures including SSL encryption on our websites, secure payment processing, and restricted access to personal data. Only authorized employees who need the information to perform their job duties have access to personal data.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Payment processors: to securely process credit card and payment transactions
• Shipping carriers: to deliver your orders (name and address only)
• Demand ITS Inc.: our sister company, if you are referred for managed IT services (with your consent)
• Legal authorities: if required by law or to protect our rights

Cookies

Our websites use cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

Your Rights

Under Canadian privacy legislation (PIPEDA), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent for marketing communications at any time
• Request deletion of your personal information (subject to legal retention requirements)

To exercise any of these rights, contact us at sales@shoprbc.com or call 613-829-9994.

Email Communications

If you have opted in to receive marketing emails from us (newsletters, sales, promotions), you can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly. Transactional emails (order confirmations, service updates) will still be sent as necessary.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law. Order and service records are retained for warranty and tax purposes as required by Canadian law.

Third-Party Links

Our websites may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policies of any third-party website you visit.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us:

RB Computing Inc.
106-235 Menten Place, Ottawa, Ontario
Email: sales@shoprbc.com
Phone: 613-829-9994
Fax: 613-829-2027