Before you submit
Have your order number readyThe original invoice or shopRBC.com order number is required for every return. We cannot process a request without it.
Some items are non-returnableCustom computer systems built to order for you, and opened branded computers, notebooks, monitors, televisions, printers and consumables such as toner, ink and media.
Special-order items, opened or not.
Boxed software once the shrink wrap is opened, and licence keys once they have been issued, revealed, delivered or redeemed.
Opened, and it is faulty?That is a warranty matter, not a refund matter. Submit this form anyway and we will handle it as a warranty claim.
Damaged in shipping?Tell us within 48 hours of delivery. Carriers refuse damage claims reported later than that. Keep the box and packaging, as photos of both are usually needed.
Restocking feeA defective item is replaced at no charge. If you would rather have a refund than a replacement, it is treated as any other refund: 15% restocking fee, requested within 14 days of delivery, and shipped pre-paid so it reaches us within 10 days of approval.
How much you get backComputer prices move, sometimes daily. We refund whichever is lower: what you paid, or the price on the day you return it.
Returning in person?No RMA needed. Bring photo ID matching the name on the order to 106-235 Menten Place, Monday to Friday 10 to 6.
The full policyEvery rule, in plain words, on the Support page.